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About Us

About Us

Ollies_Trolleys_Header_W500
 
Ollies Trolleys strive to offer the highest quality trolleys on the market today. We provide superior service to our customers including prompt order processing and fast deliveries with an easy-to-use on-line store. Our experience in this business and commitment to excellence have earned us the reputation as the best in this area.
 

Our Customers

We have supplied trolleys to individuals and major clients throughout the UK, our customers include industry, events organisers, delivery companies, wholesalers, transport companies, education authorities, hospitals, offices, councils, ministry of defence, retail trade, restaurants, building companies, agricultural businesses, garden centres, holiday parks, exhibition organisers, rental companies and thousands of individuals needing trolleys for their work, home, allotment and garden.
 
Photo1112 Ollies Trolleys Customer Support Stair Climbing Trolley Ollie on a loaded trolley
 

Quality – Experience – Service

Quality Guarantee

Ollies Trolleys products are backed with a comprehensive set of services and guarantees.  We are proud to stand by the claims we make for our products and are committed to high standards of quality and service. Each trolley is supplied with a 1 year warranty covering defects in manufacture (excludes wear & tear and tyres), we hold large stocks of wheels and other parts.  
 

Refund Policy

Please bear in mind that items of this size, shape and weight are, in many cases, impossible to protect 100% during their journey to you.  Inevitably arrive with some scratches in the paintwork - we are very sorry but we cannot accept returns on this basis.
If you find a fault with your product you can return it immediately for repair , if we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund (excluding delivery charges). 
If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the goods less a re-stocking charge and the delivery charge. The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 8-10 GBP or 15% of the value of the goods costing less than 20.00 GBP.
 

Amazing Value

You’ll see from our price list that our products represent great value for money, often less than half or even a quarter the price of many brands.
 

Great Range

We have trolleys for almost every purpose and if you can’t find what you are looking for don’t hesitate to ask us, we have much more than is shown in this website.
 

Huge Stocks

We typically hold well over 2000 trolleys at any one time.  Every trolley is inspected after construction and again just before dispatch.
 
Photo1112  IMG_0722  Photo1114
 

Fast, Efficient Service - Deliveries

Nearly all products in this website are available from stock and these will be delivered to you in 2-4 working days for all orders received before 11am to most mainland UK addresses excluding the following locations: Most AB codes, FK18, FK19, HS(all), IM(all), IV(all), KA27, KA28, KW(all), PA20-88, PH17-50, PO30-40, TR21-25 and any non-mainland UK address these will cost more and may take longer, IF YOU REQUIRE DELIVERY TO THESE LOCATIONS please select the appropriate delivery tariff at check out or call us for a price and delivery times.  Please select the Express NEXT WORKING DAY delivery service at checkout for urgent deliveries - we cannot refund the extra paid if the goods are not delivered when requested because it is completely impossible to obtain a100% guaranteed service.
 
Please note we can only pass on the delivery performance given to us by the delivery companies we use.  Absolutely no delivery company will ever give a 100% guaranteed delivery time or date, therefore we also cannot offer this.  But we do guarantee to dispatch the goods on time and to book the delivery service that you have selected.  
 
Through bitter experience with 7 different courier companies including Royal Mail's Parcelforce we have discovered that Saturday deliveries and specific timed deliveries also cannot be guaranteed, we can offer them but we are sorry but we cannot refund the extra paid if the goods are not delivered when requested because it is completely impossible to obtain a100% guarenteed service.
 
SPECIAL NOTES FOR PALLET TRUCK DELIVERIES
Please be ready to accept a palletised delivery, a full delivery charge will be applied to us and therefore to you for delays, unsuccessful deliveries due to absence, poor access for large articulated lorries, inability to receive palletised goods and redeliveries.  Items of this size and weight inevitably arrive with some scratches in the paintwork - we cannot accept returns on this basis.
 
Special Instructions
Many customers ask us for special instructions to be conveyed to the delivery driver eg asking him to call before delivery or to leave goods in specific places if out etc.  We can put these instructions on our on-line shipping booking form but we cannot guarantee that the driver will comply with the instructions, they are not obliged to do so, all they are obliged to do is to deliver the goods on time and get a signature from the recipient.  We can only guarantee that we have made the booking correctly and that we have loaded the goods onto the carrier’s van on time, we have no control over the internal operations of another company’s organisation.
 
What if you are not in when the delivery is attempted?
If you are not in when the goods are delivered, the goods will not be left, a signature is required.  It is the only way we can guarantee that the goods have been delivered.  If out the driver will leave a card and attempt once (sometimes twice) more to deliver the goods.  If you are out for the subsequent attempts the goods will be retained at the delivery company’s depot for about 2 days awaiting your call.  If you do not call the goods will be returned to us, this incurs a return delivery charge of approximately £20 per package to us. If you subsequently call us requesting the goods you will be charged the return delivery charge plus a new delivery charge.
 
Next Day Delivery
If you require next day delivery, Saturday delivery or delivery before 10.00am or 12 noon then we can arrange this for an extra charge if you place your order before 11.00am by phone, please call us for a price.  Please bear in mind that Next Day Delivery cannot be 100% guaranteed (by any company anywhere) and we are unable to rerfund the extra charge paid (because the courier companies will not refund us).  All we can guarantee is that we have made the booking for you using the best available corier company who are prepared to take this type of load.
 
Out of stock
If a product is temporarily out of stock we will send you an e-mail or call you to advise you of the approximate delivery time.  We will also offer you an opportunity to cancel or your order or to amend your order with an alternative product.
 
Delivery Delays
During special times of year such as Christmas, New Year and during transport disruption such as adverse weather, strikes, fuel shortages, congestion etc. deliveries will inevitably take longer.  All we can guarantee is that we have loaded your order onto the lorry on time (assuming it arrives), we can provide tracking numbers so you can see on the delivery company’s website the status of your delivery.
 
Damage in Transit & Receiving Goods
Our carriers insist that the goods supplied by us are inspected prior to signing the acceptance note presented by the driver.  Signing this note indicates that they have been received in good condition.  Signing for a delivery means that you will not be able to make a subsequent claim for goods damaged in transit. If you find a fault or if you do not have time to sign the delivery driver’s note or if you have someone else receiving the goods for you, write ‘DAMAGED’ on the driver’s note.  All goods are inspected at our factory before dispatch are are shipped undamaged.
 
It is inevitable that some minor paint scratches may occur during transit and we cannot accept liability for this sort of minor aesthetic damage, but should your trolley suffer more severe damage, we will of course replace it immediately or offer a full refund.
 

Special Deals for Volume Orders

Many of our larger customers will want to buy a large number of trolleys in a single drop or scheduled over a year.  For these customers we can tailor a special price and delivery package for you.
 

Great Prices and Engineering Quality - How do we do it?

You will see that the prices we offer represent really great value for money but without sacrificing quality. This we achieve by supplying you direct from our factories and those of our suppliers - we are not just a reseller, we are a manufacturer and also represent other factories. All products undergo a thorough quality control check before dispatch and these products are built to our exact specifications.  As a result we have fewer expensive problems and fewer returns than our competitors and we are able to pass on those savings to our customers.
 
Our quality engineers insist on a host of high specifications for our products which separate us from others, these speciafications include:
 
  • wheel bearing assemblies
  • Axle specifications
  • Wheel hub quality
  • Wheel rims
  • Tyre compounds
  • Tyre treads
  • Handle and protective sleeve designs
  • Fundamental trolley designs
  • Steel grade
  • Weld grade
  • Paintwork specifications
  • Assembly quality
  • Packaging
  • Manuals

Buying on-line with Ollies Trolleys - Easy and Secure

Providing you with a secure online shopping experience is a high priority. You can be assured that your transaction is protected with the highest security on the Internet today.
 
We have worked hard to provide you with the most convenient shopping experience possible. 
Browse through our Trolleys listed on our on-line store and simply add items to your cart.
 
Be assured that Ollies Trolleys do not store your credit card details.
 

Product Warranty

Warranty period
In keeping with its high standards of quality, olliestrolleys.com provide consumer purchasers with a one (1) year (from purchase date) Limited Warranty for normal use only.
This one (1) year Limited Warranty is hereafter referred to as The Warranty Period and is subject to certain conditions (as outlined below).
 
What the warranty covers
Ollies Trolleys will, without charge, during The Warranty Period, repair or replace, at its option, any component part which is defective or that malfunctions when the machine is returned for Inspection within the warranty period.
 
Exclusions from warranty
Every machine or component part returned to Ollies Trolleys will be examined.
Malfunctions, defects or failures of the machine or any component parts due to alterations made to the machine, improper or negligent use or abuse, or use of the machine for rental purposes or use not in accordance with any provided Instruction Guide provided with the machine are excluded under this Warranty.
Any attempt to repair/tamper with the machine voids the Warranty.
Use of the machine for commercial purposes (other than rental) is covered by this Warranty for a One (1) year Warranty Period only to the extent that malfunctions, defects, or failures of the machine or component parts are not due to alterations made to the machine, improper or negligent use or abuse, or use not in accordance with any provided Instruction Guide provided with the machine, or normal commercial wear and tear.
Further limitations
In no event shall Ollies Trolleys be liable for any consequential or incidental damages you may incur in connection with the purchase and use of the machine; including, without limitation, commercial loss or for any incidental expenses, damage from improper use of either machine or products used in the machine, loss of time or inconvenience.
The equipment must have a valid planned maintenance schedule which must be carried out in accordance with any provided Instruction guide.
All daily checks of the equipment must be carried out in accordance with current Health and Safety Legislation.
Ollies Trolleys may request the service and maintenance records appertaining to the equipment.
 
Disclaimer
Whilst care is taken to ensure that the Ollies Trolleys online website is as up-to-date and accurate as possible, no responsibility can be taken by olliestrolleys.com for any errors or omissions contained herein.
Furthermore, responsibility for any loss, damage or distress resulting from adherence to any advice, suggestions or recommendations made available through this website or through olliestrolleys.com themselves, howsoever caused, is equally disclaimed by olliestrolleys.com.
 

DELIVERY CHARGES & PAYMENT

Delivery charges depend on the number of trolleys you are ordering and their weight and shipping method.
You can change the quantity, remove and add items from your cart and then press ‘update’, the delivery charge is automatically calculated for you before you have to commit to paying. 
When you have finished shopping, please proceed to our secure checkout managed by PayPal (you do not need a PayPal account and can pay by credit card) and complete the required information.
 

LARGE ORDERS

Large orders are generally delivered on pallets, we hold large stocks of trolleys, please contact us for a special price and delivery time.
 
If you have any questions related to our online catalogue or any of our troleys or wish to pay by credit card over the phone or by cheque or bank transfer, please contact us
 

PAYMENT

When you have finished shopping you can select CHECKOUT, this will link directly to the secure payment pages simply complete the required information and your purchase will be confirmed by e-mail. We use one of the world’s largest e-commerce credit card processing organisations.
 
If you think you have made a mistake please do not worry, just call us
 
Alternative Ways to Buy from Ollies Trolleys
 
Paying by cheque
If you prefer to pay by cheque or to transact using your credit card by phone just call us  and we will confirm the prices for you and take your details. Please make your cheque payable to ‘Ollies Trolleys’ and post it, together with a note describing your order to our address
 
If you have any questions related to our online catalogue or any of our products, please contact us
 
Paying by bank transfer
You may make bank transfer payments direct to our bank, contact us for details.
 
VAT No: 142269912
 
 
SAFETY GUIDANCE
Take great care when lifting, carrying or moving heavy objects. Whenever possible, avoid manual handling of loads. Use trolleys, sack trucks etc. whenever you can; this is essential if loads are to be carried any distance as to avoid any strain on your own body.

NEVER attempt to lift a load that you don’t think you or your equipment can manage – get help or split the load.

ALWAYS be in charge of the load NEVER allow the load to take charge of you.

Common Rules For Safe Sack Truck, Trolley & Hand Carts:
• Always wear suitable loose fitting clothing and safety footwear. Make use of personal protective equipment where appropriate e.g. gloves, safety hats etc.
• Always make use of appropriate handling aids e.g. barrows, trolleys, sack barrows, pallet trolley etc. to minimise carrying distances.
• Where possible avoid carrying loads up stairs
• If you have to move loads around the corridors then get somebody else to open fire doors for you.
• NEVER intentionally create large loads when a number of small loads is a safer alternative. Making sure everything is kept together may be a convenient method of housekeeping but is unacceptable if it creates an unsafe manual handling operation.
• When packing boxes, crates etc to form a load for transport, always provide an indication of the weight and centre of gravity on the outside. However, when handling loads use common sense if you suspect that such information may be misleading i.e. the information applied to the original load but the box has been repacked – always test the load.