PLEASE INSPECT YOUR PURCHASE IMMEDIATELY IT IS DELIVERED

REFUNDS, REPAIRS, RETURNS & REPLACEMENT POLICY

If you find a fault with your product you must immediately notify us within 24hrs of receipt, after this we are sorry but we cannot accept claims because the post office and courier companies (responsible for 99% of all damage) place a 24hr limit on our claims to them.

Damaged and Faulty Goods

If your item is covered by our warranty (1yr for all non-moving parts, 6 months for some moving parts including wheels and axles. Warranty excludes bearings, bearing housings, pins, tyres wear and tear and punctures) we cannot repair the item we will give you a replacement (please read note in the DELIVERIES section below relating to non mainland UK locations and Highlands of Scotland). Warranty does not include cost of returns and postage of new parts.

If no replacement is available we will offer you a refund depending on the severity of the problem (excluding delivery charges). Small scuffs, dents and scratches are almost impossible to avoid and we would not class these as reasonable grounds for refunds or replacements.

Ordered by Mistake

If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 7 days of receipt and we will refund the value of the goods less any manufacturer’s re-stocking charge (typically £25.00 or 15% of the value whichever is greater) and less the outward delivery charge. If there are additional costs because of product and/or pacakaging transit damage these will be deducted from the refund. The customer is responsible for return delivery arrangement and charges.

Refunds

Refunds can take up to 28 days for us to process.

The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically £25.00 or 15% of the value whichever is greater

PAYMENT

On-line purchases will be handled in the usual way.

If you wish to pay by any other method we require the payment with your order and, when it has cleared, your goods will be dispatched (or ordered from our suppliers if out of stock). Please contact us and we will give you an address and payee instructions.

We can accept:

Purchase Orders from UK Public Institutions (eg schools, universities, hospitals, government departments and ministries).
Purchase Orders from organisations who have an established credit account with us.
BACS payment to our bank account
Cheques made payable to: ‘Cambridge Optics’
Credit/Debit Card Payments by Phone
Applying for a credit account

If you wish to have a credit account you will need to complete a credit account application form, please contact us and we will email it to you.

Once the references on the application have responded satisfactorily and the other checks are complete a credit account will be made available to you to a specified limit and for a specified time.

PLEASE NOTE: The first order placed by new Credit Account holders is required to be paid for with order. The credit account will be active on the second order and thereafter according to the terms of the agreement.

Payment for Orders from Outside the UK

Payment is required with order.

Letters of Credit are not acceptable.

QUOTATIONS & PROFORMA INVOICES

We will be happy to provide quotations and proforma invoices, please contact our customer services team.

TENDERS

We will be happy to respond to tenders for equipment but, as we are an on-line business, we do not have the capacity to complete lengthy tender documents, all we can offer is a quotation or proforma invooice, all the product information is clearly published on our website.

TRADE ENQUIRIES

A major part of our business is supplying companies who wish to supply magnifiers to their businesses. We are experienced in the provision of high levels of support to our trade customers. Pricing is based on a simple quantity discount basis.

DELIVERIES

UK Customers

Unless indicated all delivery charges are accurately shown in your shopping basket.

The following locations are more costly for us to supply to, please make sure you select the appropriate delivery location:

Highlands & Islands of Scotland
the following post codes IV, HS, KA, PA, PH, ZE, TR,
Northern Ireland, Isle of Man, Isle of Wight and any non-mainland UK location
Non-UK Customers

CHECKING YOUR DELIVERIES:

Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.

If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.

If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED’ on the driver’s form next to your signature.

It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.

Your Telephone Number:
Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays

UK DELIVERY TIMES:

Standard delivery times for all items that are in stock are typically 2-4 working days with an express service available to most mainland UK destinations. For smaller items we used the UK postal Service. Your parcels are collected by the carrier shortly after 12 noon each day and as it takes about 1 hour to process an order (at normal times, busy times can take longer), if you need the item to be dispatched urgently, we will need your order well before 11.00am.

Sometimes items purchased can be quite complex to test and quality control before packing and dispatch dispatch, especially if it is a large order, this can take us a few extra days and especially if we have a large number of these types of systems to deliver. We cannot rush this process so please bear with us, we really will do our best!

Delivery times and restrictions to:

Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and other Islands – Delivery times may take 3-4 days longer, especially for deliveries of goods weighing over 0.6Kg that we ship by courier (does not apply to posted items such as hand magnifiers):

The costs for us are high to recover and/or replace larger goods (over 0.6Kg and/or valuable) that need to be handled by a courier company from a location across water from the UK mainland and from the Scottish Highlands. Because of this we regret that goods purchased in these locations cannot be replaced if damaged unless you are willing to pay the extra cost of shipment required to make the replacement (ie the amount over what we would normal pay if collecting from mainland England) . Please make sure that you agree to this before purchasing, it is clearly stated in the choice of delivery methods at the time of purchase. This does not apply to most of the items in our range that we send by post but does apply to the larger and more valuable items such as electronic magnifiers, deskstand magnifiers & microscopes. We would prefer not to take your order if you cannot accept this. If you are in any doubt as to whether your order is affected by this condition please call us and we will be happy to help you.

Overseas deliveries We can deliver to almost any country if we think we can find a careful courier service but the delivery costs will vary and we regret that goods purchased in these locations cannot be replaced if damaged unless you are willing to pay the extra cost of shipment required to make the replacement. Please contact us to arrange a quotation for a delivery.

QUESTIONS:

If you have any questions we will be happy to help you